1. How To Complain
Email formal complaints to complaints@nightvox.co.uk.
2. What To Include
- Your name and contact email.
- The date and approximate time of the issue.
- The number called, if applicable.
- A clear description of what happened.
- Any relevant screenshots or billing details.
3. What Happens Next
We will review your complaint and aim to respond as soon as reasonably possible. Complex issues may take longer if records or service providers need to be checked.
4. Billing Complaints
If your complaint relates to charges, include the phone bill entry or as much information as possible.
For general support rather than a formal complaint, email support@nightvox.co.uk.